Customer Care
Care Guide
Handmade pieces reward a little care. Here is how to look after each material so it lasts.
Backpacks, totes and textiles
Hemp & Cotton
Do
- Spot clean with a damp cloth and mild soap, then air dry flat.
- Empty pockets and let the bag breathe between uses.
- Brush off dry dirt before it works into the weave.
Don’t
- Don't machine wash or tumble dry — it distorts the weave.
- Don't leave it soaking wet or folded while damp; mildew sets in fast in a closed bag.
- Don't iron directly on the woven trim.
Watch cases and bands
Walnut Wood
Do
- Wipe with a dry or barely damp cloth after wear.
- Rub in a few drops of food-safe mineral oil every couple of months if the wood looks dry.
- Store it away from direct sun when not worn — timber fades unevenly in strong light.
Don’t
- Don't wear it swimming, showering or in heavy rain.
- Don't leave it on a hot dashboard or windowsill — timber can warp or crack.
- Don't use furniture polish or alcohol-based cleaners on it.
Tumblers and drinkware
Bamboo
Do
- Hand wash in warm water with a mild detergent, then dry fully before putting the lid back on.
- Rinse straight after use with anything acidic, like coffee or juice, to stop it staining the lacquer.
- Store with the lid off so the inside can air out.
Don’t
- Don't put it in the dishwasher or microwave — heat and detergent break down the lacquer seal.
- Don't soak it for long periods; standing water can work into the seams over time.
- Don't scrub it with an abrasive sponge or steel wool.