Privacy Policy

Amba Nepal handles personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This page explains what we collect, why, and what rights you have over it.

What we collect

When you browse, create an account or place an order, we may collect:

• Name, email address, phone number, delivery and billing address
• Order history and the items in your cart or wish list
• Payment details — handled by our payment processor, not stored on our own servers
• Basic device and browsing data, such as pages viewed and general location from your IP address

How we use it

We use your information to:

• Process and deliver your order, and contact you about it
• Respond to enquiries sent through our contact form or by email
• Send updates about your account, like order and delivery status
• Send marketing emails, but only if you have opted in — and you can opt out at any time
• Understand how the site is used, so we can fix problems and improve it

Cookies and analytics

This site uses cookies for basic functionality, such as keeping items in your cart, and analytics cookies to understand traffic and site performance. You can block cookies in your browser settings; doing so may affect features like the cart.

Who we share it with

We share information only where it is needed to run the business:

• Payment processors, to take payment securely
• Delivery and courier partners, to get your order to you and provide tracking
• Website hosting and analytics providers, who process data on our behalf

We do not sell your personal information to third parties.

Where your data is stored

Our systems and service providers may store data on servers outside Australia. Where that happens, we take reasonable steps to ensure it is handled in a way consistent with the Australian Privacy Principles.

Access and correction

Under APP 12 and APP 13, you can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong or out of date. Email hello@ambanepal.com.au and we will respond within a reasonable time.

Retention

We keep order records for as long as we need them for accounting, warranty and legal purposes, then delete or de-identify them. You can ask us to delete your account at any time; this does not remove records we are required to keep by law.

Complaints

If you think we have mishandled your personal information, contact us first at hello@ambanepal.com.au so we can try to fix it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time; the date at the top shows when it last changed.

Contact

Questions about this policy: hello@ambanepal.com.au.